Terms and Conditions

Failure to Arrive

Should your parcel fail to arrive within 10 working days, please notify us immediately. We will check the shipping in your area and resupply your order. Please note that this does not apply during busy times or during holidays – such as Easter or Christmas, and during these times a longer delivery time is to be expected. You will be required to complete a declaration for NZ Post to confirm that the order has been lost.

Should the order arrive later, and a replacement order has been sent then you are required to send the order received last back to us by writing on the envelope “return to sender”, and notifying us that the parcel has arrived and you have returned it.

Large Quantity & Custom Orders

Generally, all items shown on our website are in stock. However, in the case of large quantity or custom orders, we will do our best to have these ready for dispatch within a reasonable time period. In the odd occasion we are unable to deliver within the 10 days quoted, we will contact you within 48 hours of your purchase. Ask our helpful team for an estimated lead time, otherwise request a due date if required.

Holiday Season Deliveries

Please allow extra time for shipping when purchasing gifts for Christmas. With the high demand of the postal service this time of year, wait times may be longer than usual.

Shipping Costs

Ciao Bella NZ only delivers to New Zealand addresses. 

The current delivery fee is $5.00 per delivery, per order. Orders over $50 receive free delivery.

Returns & Cancellations

  • No returns will be accepted on a ‘change of mind’ basis, so please be sure before you buy.
  • All returns must comply with the Consumers Guarantees Act or Fair Trading Act.
  • No cancellations will be accepted once an order is placed via our online store or at any of our branches.
  • Please return any incorrect order, faulty or defective products to us within 14 days of receipt. If the product is faulty, we will replace the item at our discretion, provided we are satisfied that the fault or defect was caused by defective workmanship or faulty materials.